HP Bangalore Job as IT Operations Support Analyst

HP Recruitment freshers as IT Operations Support Analyst Position. BE, B.Tech freshers jobs in Bangalore. Candidates are Participates as a member of an Information Technology (IT) technical team by taking phone calls/chats providing tech support to HP employees worldwide.

Company Name	HP
Qualification	BE, B.Tech
Experience	Freshers
Job Location	Bangalore
Job Role	IT Operations Support Analyst

Job Description:

• Participates as a member of an Information Technology (IT) technical team by taking phone calls/chats providing tech support to HP employees worldwide.
• Performs basic analysis of functional or service requirements.
• Implements end-user or enterprise infrastructure or services as prepared by more senior engineers.
• Provides end user and routine or basic support of enterprise platforms and services.
• Monitors the environment and resolves issues utilizing available knowledge reference documentation.
• Monitors production schedules and ensures production jobs complete successfully without issues.
• Ensures complete and timely hand-off of incidents to other support teams as appropriate.
• Assists with enterprise-wide system maintenance and change implementation.
• Performs work assigned by others. Accountable for own work.

Qualification:

• Bachelor’s degree in Management Information Systems / Computer Science or equivalent experience and a minimum of 0-2 years of related experience.
• May include highly experienced individuals performing entry-level equivalent work who are non-degreed or degreed in an unrelated field.

Skills Required:

• Good verbal and written communications skills. Understanding and working
• knowledge of infrastructure environments (e.g. operating system, security,
• network, voice, end user and server related applications).
• Understanding and working knowledge of business Information Technology (IT)
• applications (e.g. supply chain, customer relationship mgmt, Human Resources (HR),
• finance).
• Experience with monitoring and reacting to system events and end user / business
• requests.
• Knowledge and experience with Information Technology Infrastructure Library (ITIL)
• reference model.
• Good initiative, problem solving, priority setting, and collaboration skills. Basic
• organizational and analytical skills.

Apply Online

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